Maldives Sales and Reservations Agent Pvt Ltd (Registration No. C26192025) operates as an independent travel and reservations agent. This Privacy Policy explains how we handle your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Who We Are
Maldives Sales and Reservations Agent Pvt Ltd (Registration No. C26192025) is an independent reservations and booking management company based in the Maldives. We operate the following websites:
- reservationsandsales.com
- emeraldmaldives.reservationsandsales.com
- naladhu.reservationsandsales.com
- sixsenseslaamu.reservationsandsales.com
- villanautica.reservationsandsales.com
For any data-related enquiries, contact us at: maldivesreservationsagent@gmail.com or WhatsApp: +960 758 5665
2. What Data We Collect
When you submit an enquiry through our websites, we collect the following personal information:
- Full name — to personalise your enquiry
- Email address — to send you rates and availability
- Phone number / WhatsApp — to contact you with your quote
- Country of residence — to tailor recommendations
- Travel dates and guest details — to check availability
- Villa/accommodation preferences — to prepare your quote
- Additional notes — any special requests you provide
We also collect non-personal technical data through Google Analytics and Google Ads, including IP address, browser type, pages visited and referral source, to improve our services and measure advertising effectiveness.
3. How We Use Your Data
We use your personal data solely for the following purposes:
- To respond to your enquiry with personalised rates and availability
- To prepare and send you a tailored booking quote
- To communicate with you via email or WhatsApp regarding your booking
- To process and manage your reservation
- To comply with legal obligations
We do not use your data for unsolicited marketing, sell your data to third parties, or share it with anyone other than the relevant resort for the purpose of fulfilling your booking.
4. Legal Basis for Processing
We process your personal data on the following legal bases under GDPR:
- Contractual necessity — processing is necessary to respond to your enquiry and fulfil a booking
- Legitimate interests — to improve our services and communicate with prospective guests
- Consent — where you have explicitly provided your data by submitting an enquiry form
5. Data Storage & Security
Your enquiry data is stored securely in Supabase (a GDPR-compliant database platform) and processed via Formspree for email delivery. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.
Data is retained for a period of 2 years from the date of your enquiry, after which it is securely deleted unless required for ongoing bookings or legal compliance.
6. Third-Party Services
We use the following third-party services which may process your data:
- Google Analytics & Google Ads — for website analytics and advertising measurement
- Supabase — secure database storage for enquiry data
- Formspree — email delivery of enquiry notifications
- WhatsApp (Meta) — for direct communication if you contact us via WhatsApp
Each of these services has their own privacy policies and data processing terms.
7. Cookies
Our websites use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — Google Analytics to understand how visitors use our site
- Advertising cookies — Google Ads conversion tracking to measure enquiry submissions
You can control cookie preferences through our cookie consent banner or your browser settings. Disabling cookies may affect website functionality.
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request we limit how we use your data
- Right to data portability — receive your data in a portable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, contact us at maldivesreservationsagent@gmail.com. We will respond within 30 days.
9. International Transfers
Your data may be processed by our service providers in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our websites. Continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
- Email: maldivesreservationsagent@gmail.com
- WhatsApp: +960 758 5665
- Company: Maldives Sales and Reservations Agent Pvt Ltd (Reg. C26192025)